CM
Carmen M

1 reviews | Active since Oct 2022

29 Feb 2024, 23:11

VERY POOR SERVICE

Today the 29th of February 2024 I was at Builders Warehouse in Capegate in Cape Town where I had a incident where I requested to speak to a Manager and I did not like the way i was treated as a customer by the Department Manager by the name of CONSTANCE BUDAZA. Her attitude and service were very very poor, as a Department Manager of the store. When she came to assist me, she was not friendly at all in the first place because she didn't even greet me and she also did not introduce herself to me as a Manager should do. She came with an attitude and didn't even want to hear me out. When I told her that I am going to report her bad service she gave me, she told me I must do so. The ATTITUDE she gave me was a (I DON'T CARE ATTITUDE) I myself is a Customer Service Manager of a Big Corporate Company and if it comes to good customer service you must be PROFESSIONAL AT ALL TIMES and have a PASSION to work with customers. I AM VERY DISAPPOINTED IN THE POOR SERVICE I GOT AT BUILDERS WAREHOUSE IN CAPEGATE.

0
Replies (1)
Builders Warehouse
Builders Warehouse's reply01 Mar 2024, 08:34
Official
Hi Carmen,

Thank you for bringing this to our attention, and I'm sorry for the experience you've had and the service you received. 

I can assure you that this is not the type of service we want our customers to have when visiting any of our stores.

I will have this matter escalated for you so that it can be addressed. 

If you require any assistance in any way in the future, please feel free to message me at anytime.
Kind Regards
KD