SM
Stuart M

1 reviews | Active since Jan 2015

13 Nov 2017, 12:35

Very Poor Customer Service in Power Tools Department

Bought a Ryobi mini bench grinder beginning of the year and requested spare grinder and polisher stones/disks on the day of purchase. Have gone in regularly over the past several months and every time left my contact details for them to contact me when available. They never contacted me even once and have a different excuses everytime. I've had to order the disks directly from Ryobi at extra costs.

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Replies (1)
Builders Warehouse
Builders Warehouse's reply15 Nov 2017, 14:58
Official

Hi Stuart,

Thank you for your feedback.

I'm sorry for the service you've received from our Worcester store and that they haven't contacted you regarding the spare grinder and polisher stone/disks.

I'll highlight the feedback with the store and follow up on the incident.

Regards,

Ivor