CM
Chrizanne M

1 reviews | Active since Mar 2009

31 Mar 2016, 08:46

Very bad service

On 29 March I went to Builders warehouse to buy a shower door. As I got to that division, there was no one on the floor and I had to ask for someone to help me. It also happened the previous Thursday.<br> A young man,Teno, was sent to help me. He helped me quickly to decide which one to buy. I specifically asked him if the price was for the whole set and he said yes. At the till, I waited quite a while and had to ask where is the door. I had someone at the house waiting for me to install the door and was paying that person per hour. Also had to borrow a bigger car.<br> When I got to the house, it was only one panel! I already returned the car. I phoned and spoke to Jose. He told me to come in. When I got there he was extremely rude to me (don't know if it is because I'm a woman or because I'm younger than him) After explaining to him that Teno said it was a set and about the installer waiting he said that they will come and collect it. I'm still waiting for him to call me back anf fetch it.... Also heard him apologising to Teno instead of me? Wasted my time and money. Really should have more informed people on the floor!

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Replies (1)
Builders Warehouse
Builders Warehouse's reply31 Mar 2016, 09:22
Official
Hello chrizzi,

Thank you for your feedback.

Firstly allow me to apologise for the poor service experienced at our Cape Gate store. This is definitely not the type of experience that we want our customers to have.

I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you, our valued customer have an exceptional shopping experience in store.

I have brought this matter to the relevant parties attention at our store for them to ensure that corrective measures are put in place.

Have a wonderful day.

Kind Regards,

Labeeqah Mallie