AY
Annette Y
1 reviews | Active since Oct 2015
10 Jun 2019, 11:55
VERY bad service
On 15th May 2019 I bought/ordered a 50 litre geyser. It was stated that it would take about two weeks to get to the store. After MANY visits to the store and almost a month later I still have no geyser and building work is being halted for SO long. This customer service is non existant, even though someone from Builders phoned me asking about their service and I told her about this problem, but still nothing.
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Builders Warehouse's replyOfficial
10 Jun 2019, 17:20Hi Anette,
Thank you for your feedback.
I am really sorry to hear about the service you got, this is not the kind of service we'd ever want our customers to experience, I can definitely understand where you coming from.
I will follow this up with our team in store and will have your concerns addressed to ensure you never receive this sort of service with us again. I will also do my best to assist you in getting your geyser to you as soon as possible.
Thank you for the opportunity to assist you today, please do expect a call from me shortly as I need more details to resolve these issues.
I look forward to speaking with you shortly.
Regards,
Joshua
Thank you for your feedback.
I am really sorry to hear about the service you got, this is not the kind of service we'd ever want our customers to experience, I can definitely understand where you coming from.
I will follow this up with our team in store and will have your concerns addressed to ensure you never receive this sort of service with us again. I will also do my best to assist you in getting your geyser to you as soon as possible.
Thank you for the opportunity to assist you today, please do expect a call from me shortly as I need more details to resolve these issues.
I look forward to speaking with you shortly.
Regards,
Joshua
Builders Warehouse's reply10 Jun 2019, 17:20
Official
Hi Anette,
Thank you for your feedback.
I am really sorry to hear about the service you got, this is not the kind of service we'd ever want our customers to experience, I can definitely understand where you coming from.
I will follow this up with our team in store and will have your concerns addressed to ensure you never receive this sort of service with us again. I will also do my best to assist you in getting your geyser to you as soon as possible.
Thank you for the opportunity to assist you today, please do expect a call from me shortly as I need more details to resolve these issues.
I look forward to speaking with you shortly.
Regards,
Joshua
Thank you for your feedback.
I am really sorry to hear about the service you got, this is not the kind of service we'd ever want our customers to experience, I can definitely understand where you coming from.
I will follow this up with our team in store and will have your concerns addressed to ensure you never receive this sort of service with us again. I will also do my best to assist you in getting your geyser to you as soon as possible.
Thank you for the opportunity to assist you today, please do expect a call from me shortly as I need more details to resolve these issues.
I look forward to speaking with you shortly.
Regards,
Joshua