Very bad Customer Service

Very bad customer service. Called to get assistance with regards to a refund due to me. My airtime ran out while I was on hold for the Manager because the customer service agent was not getting very far in assisting me. Bought airtime and called again only for a very rude lady who did not want to listen to a thing I was saying was assigned to my call. The Manager however did call me back and she assisted, The Manager was very helpful.

The problem I have is that you seem to just train your customer services agents to request for store names for them to be able to assist, in my case there was no store and therefore no store to give, however both agents I talked to kept insisting on me providing a store. The second lady who was very rude (Who I called at 12:26) was not even interested in listening to me explain to her that I was already on hold to talk to the Manager of the Customer Services department, all she was interested in was getting a store name from me.

I am very disappointed, being able to listen to what a customer needs is the most basic skill required for a person who works for a retail chain, no matter what their role is in the organization. YOU NEED TO DO BETTER!!!!