Utter incompetence and ignoring customer care

On Saturday the 13th July I went to the Benoni Northmead Builders Warehouse to buy a new chain for my Ryobi CS2000 chainsaw. The fist surprise was that there were Ryobi chainsaw in packets without model numbers…simply a code…starting with 66 etc. Secondly there were no replacement chains for the CS2000 at all. I then purchased a Trimtech chain (which said it is Ryobi compatible) for a 400mm saw, which apparently is the same length as the CS2000 chainsaw…took it home and it didn’t fit. On returning to the store, I was informed that the CS2000 is no longer stocked, they don’t have blades for it and no longer support it. I therefore, as I was in the middle of a project, was forced to purchase an additional Ryobi chainsaw a CS1835 plus an additional chain. So, first point…. why is the CS2000 no longer supported, why do Builders not have stock of new chains and is this the kind of support I am to expect from Ryobi and Builders warehouse. I am mailing Ryobi, Trimtech and Builders Warehouse with this mail…. please take me seriously as this will be appearing on Hello Peter within 48 hours if I do not receive an acceptable response. The response from Massmart is that they apologize for their staff that do not know what’s going on. Ryobi are not interested in the confusion…. Builder’s don’t have a response. Nobody seems to understand that I do not need two chainsaws…. So herewith, I will never buy another Ryobi product…..I will also not be using Builders Warehouse any further as their staff are totally ***********. And I will do my utmost to warn all my friends to stay away from Ryobi and Builders Warehouse.