Useless Warehouse! Non Existing Customer Service

-4 Star Rating!! Absolute Disaster of a retail brand, to say the least.

The staff is unattentive and uninformed. No one is around to assist with questions or prices, if you get someone not nailed to their phone they can't help you as it's his/her department. Don't think they will call the department assistant to help you - you will wait forever!

Not getting any service at Constantia Berg, we moved to Kenilworth branch only to be told they don't have any stock nor are they able to help us. 2 hours wasted. Being very agitated at this stage we considered the buy the melamine shelves online, waiting 5-7 days to pick up the order? Ridiculous. We then tried calling Builders City, Of course, we need to check prices, stock, and if they can cut the shelves - they never answered their phone once!! My last resort was to make use of the Online Chat option on your website. Another Disaster as I waited 30 min for an agent to assist me. I had high hopes as the agent was more helpful than all your visited branches combined. She assured me they have stock and phoned Builders City to check if they can cut the shelves to our sizes, everything was set to go. Upon arriving at Builders City we were advised they cant cut the shelves to our size requirements and they are not taking any orders at this stage. We should rather go elsewhere! Which we did and it worked out to be much cheaper.

This shows how rediculous your client priority and service are!! You FAILED more than once!! There are no words to describe how disgusted I am with your unprofessional and unorganized service. You won't be seeing me or anyone I know soon!! I mean how difficult is to cut off a few cm on a melamine shelve (you stock)? Shop Inquiry and Assistance - FAILED Online Help - FAILED Online Click and Collect - FAILED