LB
Louise B
1 reviews | Active since Nov 2020
31 Oct 2025, 14:27
Useless product, worse customer care
Shocking customer support on the Blue Chem pool skimmer I needed help to check the unit, for damage and if it was getting installed correctly. I explained to all customer support on phone call and messenger that it is 100km and till gate one way to return the unit. I have had zero contact and update I. 2 days
Helpful (0)
Replies (3)0
Replies (3)
Builders Warehouse's replyOfficial
31 Oct 2025, 14:33Hi Louise,
Thank you for getting in touch with us.
I'm sorry for the service you've received.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
I'll follow up on this and we'll be in touch.
Kind regards,
AO
Thank you for getting in touch with us.
I'm sorry for the service you've received.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
I'll follow up on this and we'll be in touch.
Kind regards,
AO
Builders Warehouse's reply31 Oct 2025, 14:33
Official
Hi Louise,
Thank you for getting in touch with us.
I'm sorry for the service you've received.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
I'll follow up on this and we'll be in touch.
Kind regards,
AO
Thank you for getting in touch with us.
I'm sorry for the service you've received.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
I'll follow up on this and we'll be in touch.
Kind regards,
AO
LB
Louise B's updateReviewer Update
03 Nov 2025, 10:06Good Day
Any feedback for me?
This product is supported by yourselves, I was referred to Fluidra who advised, in wrinting, that whilst they support the pump, thehy do not support the skimmer
Any feedback for me?
This product is supported by yourselves, I was referred to Fluidra who advised, in wrinting, that whilst they support the pump, thehy do not support the skimmer
LB
Louise B's update03 Nov 2025, 10:06
Reviewer Update
Good Day
Any feedback for me?
This product is supported by yourselves, I was referred to Fluidra who advised, in wrinting, that whilst they support the pump, thehy do not support the skimmer
Any feedback for me?
This product is supported by yourselves, I was referred to Fluidra who advised, in wrinting, that whilst they support the pump, thehy do not support the skimmer
Builders Warehouse's replyOfficial
03 Nov 2025, 11:45We are working on this to have it resolved. JF
Builders Warehouse's reply03 Nov 2025, 11:45
Official
We are working on this to have it resolved. JF