Useless online store and after non sales service

Item: Builders Warehouse
Rating: 1
Author: Richard K

I placed an online order on the 17th Dec. The order was cancelled by the store as there was no stock of the item although the website indicated there was. My payment has NOT been refunded, I have had 6 or seven phone calls and spoken to 6 or 7 different people. I eventually asked the Builder representative to stop calling me as it was a waste of time. It is now 10 days since the transaction. SHUT DOWN YOUR ONLINE WEBSITE. IT CLEARLY DOESN'T WORK. I would like my money back.

Helpful (0)

Replies (3)

Builders Warehouse's replyOfficial

26 Dec 2019, 13:53

Hi Richard,

Thanks for taking my call earlier.

I'm really sorry for the experience you had, none of our customers deserve this. As a business, I can assure you that we always strive to give all our customers the best service.

I'm addressing this with our team and will remain in contact with you regarding the feedback. I will also ensure that we improve our service online.

Thanks for making us aware of your concerns, I will remain in contact with you.

Regards,
Josh

Builders Warehouse's reply26 Dec 2019, 13:53

Official

Richard K's updateReviewer Update

27 Dec 2019, 15:43

I appreciate that Builders have resolved the issue and have delivered a unit as ordered.

Richard K's update27 Dec 2019, 15:43

Reviewer Update

I appreciate that Builders have resolved the issue and have delivered a unit as ordered.

Builders Warehouse's replyOfficial

27 Dec 2019, 15:47

Hi Richard,

Thanks for your feedback, I'm really glad to hear that you got your order.

Please feel free to give us a shout if you need anything else, hope you have a great day further.

Regards,
Josh

Builders Warehouse's reply27 Dec 2019, 15:47

Official