Useless call center

Ordered a dishwasher online. Rustenburg followed up with me and said it was out of stock but they would source one from another branch. Everytime you phone you have to go through the call center - that's where my complaint lies. The call center person wants to know the why and you tell your whole story to be able to be put through. Call center claimed the order was out of stock and could not say how long I would have to wait for stock. I found a dishwasher at Edenvale branch my self - call center person claimed that it was impossible and the stock "he guarantees me" is damaged and asked me in a snotty tone if I wanted the broken one? I went through the agony of the call center again and spoke to Edenvale - the gentleman confirmed that there was nothing wrong with the stock. I called again through the call center to Rustenburg, they collected and I had my dishwasher the same day. Call center is useless, rude and unhelpful. Will never purchase again ever again. All thanks to Rustenburg for the good service and going the extra mile