BFvD
Berend Felix van Dijk

1 reviews | Active since Aug 2009

11 Nov 2015, 10:16

Used Sample unit in my box

I bought a Sunbeam Mist Box Fan from Builders warehouse this weekend. It was the only unit left on the shelf in its box, sealed. There was no price on the shelf so I asked one of the team members to please check the price. He said the unit was on Promotion marked down from R1600 to R1037. I thought that was great and purchased the unit. When I got home and unpacked the unit it was scratched and dirty and it looked like it was used already. The water box looked mouldy and the inside pipe too. <br> <br> The best part is that there was a price sticker, like the ones placed on display units, on the front of my fan. This confirms that this unit was a display and sample unit which was previously used and neatly repackaged to be sold to a sucker. What is worse, on top of all this, is that the price on the display unit was R720!!<br> <br> This is outrageous and I would like Builder's to contact me to clear this up. I need a new unit and a refund for the difference between what I paid (R1037) and the price on the unit in my box (R720). I have photos to prove the damage to the unit as well as price. <br> <br> I find it very disappointing as the service have always been good from this particular Builder's Warehouse.

0
Replies (1)
Builders Warehouse
Builders Warehouse's reply11 Nov 2015, 11:25
Official
Hello FlexiMoe,

Thank you for your feedback.

I tried calling but could not get through but have sent you an email.

I have escalated your complaint to the Branch Manager(Justus Meyer) and Customer Service Manager(Iris Bekker) at the Kempton Park store.

if you need any further assistance please do not hesitate to contact us.

Regards,
Jade Prinsloo

Best regards,