Urgent Complaint Regarding Broken Inverter and Unacceptable Warranty Process

Dear Builder's Warehouse Customer Service,

I hope this letter finds you well. I am writing to express my extreme dissatisfaction with the recent experience I have had regarding a product I purchased from your store. On 12th April 2023, I bought an Mercer inverter Invoice number B*** with a one-year warranty.

Unfortunately, the inverter has malfunctioned, and I was shocked to learn that your proposed resolution involves sending it back to the supplier, a process that is expected to take 21 days. I find this timeline completely unacceptable, especially considering the product is still under warranty.

Given that the inverter is within the warranty period, I expected a more efficient and customer-friendly resolution process. A 21-day waiting period for a warranty claim is not only inconvenient but also places an undue burden on me as a customer who relies on this product for powering essential appliances.

I kindly request that you expedite the service or provide a temporary replacement during the repair period. I believe this is a reasonable expectation given the circumstances and the warranty coverage.

I trust that Builder's Warehouse values its customers and their satisfaction. I am hopeful that this matter can be resolved promptly and with the urgency it deserves. Please keep me informed of the steps being taken to address this issue.

Thank you for your attention to this matter. I look forward to a swift resolution.

Sincerely,

Candice Vos