WH
Wynand H
1 reviews | Active since Mar 2014
12 Oct 2017, 15:07
Update your website
I want to buy a small generator from builders. According to their website they have stock in secunda and Witbank of the one I want but they don't and furthermore they don't even know if they've ordered stock in secunda. So I de sided on a different model that apparently secunda also has in stock but again same old story. This is not the first time I have had issues with the secunda branch. Last year December I asked them to get me an item from another store because like always they didn't have stock, I'm still waiting, almost two years. Great job
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Builders Warehouse's replyOfficial
12 Oct 2017, 16:06
Hi Wynand,
Thank you for your feedback regarding stock availability on our website.
I'm sorry that our website is indicating that we have stock available of the generator you'd like to purchase, and was not the case when you visited the store.
I have escalated this matter for store management to be looked into, and to address this.
Feedback will be provided shortly.
Thanks again for bringing this matter to our attention and have a good day.
Regards,
Natalie Adams
Customer Contact Centre Agent
Best regards,
Builders Warehouse's reply12 Oct 2017, 16:06
Official
Hi Wynand,
Thank you for your feedback regarding stock availability on our website.
I'm sorry that our website is indicating that we have stock available of the generator you'd like to purchase, and was not the case when you visited the store.
I have escalated this matter for store management to be looked into, and to address this.
Feedback will be provided shortly.
Thanks again for bringing this matter to our attention and have a good day.
Regards,
Natalie Adams
Customer Contact Centre Agent
Best regards,