BR
Benita R
1 reviews | Active since Dec 2014
13 Oct 2025, 10:26
Unresolved Issue: Unresolved Issue: Damaged Water Tank Delivery on Oct 10
On Friday, October 10th, I rejected the delivery of a water tank from Builders due to its poor condition. The tank was heavily scratched, dented, and dirty, making it unacceptable for a new item costing over R2,000.
Despite rejecting the substandard product, I have heard nothing from Builders in the three days since. This lack of communication is unprofessional.
I should not have to resort to a public complaint to get a response about an order I have already paid for. Please contact me immediately to arrange for the delivery of a replacement tank in acceptable condition or a full refund.
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Replies (2)
Builders Warehouse's replyOfficial
13 Oct 2025, 10:32Hi Benita,
Thank you for bringing this to our attention.
I'm sorry for the service you've received.
Thank you for bringing this to our attention.
I'm sorry for the service you've received.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
I'll have this escalated, and we'll be in touch.
Kind regards,
JF
Builders Warehouse's reply13 Oct 2025, 10:32
Official
Hi Benita,
Thank you for bringing this to our attention.
I'm sorry for the service you've received.
Thank you for bringing this to our attention.
I'm sorry for the service you've received.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
I'll have this escalated, and we'll be in touch.
Kind regards,
JF
Builders Warehouse's replyOfficial
14 Oct 2025, 10:42Hi Benita,
The store has placed an order for a replacement for you. It is expected to be delivered to the store on Friday from our supplier.
They will be in contact with you to arrange delivery as soon as the item arrives at the store and all checks are done. JF
The store has placed an order for a replacement for you. It is expected to be delivered to the store on Friday from our supplier.
They will be in contact with you to arrange delivery as soon as the item arrives at the store and all checks are done. JF
Builders Warehouse's reply14 Oct 2025, 10:42
Official
Hi Benita,
The store has placed an order for a replacement for you. It is expected to be delivered to the store on Friday from our supplier.
They will be in contact with you to arrange delivery as soon as the item arrives at the store and all checks are done. JF
The store has placed an order for a replacement for you. It is expected to be delivered to the store on Friday from our supplier.
They will be in contact with you to arrange delivery as soon as the item arrives at the store and all checks are done. JF