Unreliable Supplier

Placed an online order for 19 items. After paying for the order, email received email saying order was split. Received two phones calls, one from each of the two stores making delivery. Both stores confirm delivery for Thursday. Received one half of the order on Thursday, and hear nothing about the second delivery. When following up on the order from the Riverhorse store I get told the driver was busy and the order would now be made on Friday. I will now be responsible for the costs associated with the plumber waiting for the second delivery. Shame on you Builders Warehouse, your shocking service delivery and customer communication really needs to be improvement.