VS
V S
1 reviews | Active since Mar 2009
07 Jan 2026, 13:59
Unprofessional
Very bad, in one month to deal with another RSC company that does not want to refund and just ignore you.
I bought a Bam pedestal which I needed the glossy one but selected the Matt one. Immediately notified builders in Centurion. Peggy who was a star in assisting me to coordinate the return which was collected the following day 22 Dec.
I managed to track the return through out until it got stuck on the 29th in some warehouse with note that the company is closed. Understandably so since it was December time. But now since Monday I have been following up on my refund and been got feedback on Monday that an email was sent to find out when will the return be done. I followed up again yesterday and today and I’m being ignored. Why can’t someone pick up the call and find out when will the refund be done and keep me on the loop than ignoring me.
Builders is as bad as Makro when it comes to refunding people.
Helpful (0)
Replies (10)0
Replies (10)
Builders Warehouse's replyOfficial
07 Jan 2026, 14:07Hi V,
I'm sorry for the experience you've had and for the service received.
I will follow up on this for you and we will keep in touch.
Kind Regards
KD
I'm sorry for the experience you've had and for the service received.
I will follow up on this for you and we will keep in touch.
Kind Regards
KD
Builders Warehouse's reply07 Jan 2026, 14:07
Official
Hi V,
I'm sorry for the experience you've had and for the service received.
I will follow up on this for you and we will keep in touch.
Kind Regards
KD
I'm sorry for the experience you've had and for the service received.
I will follow up on this for you and we will keep in touch.
Kind Regards
KD
VS
V S's updateReviewer Update
08 Jan 2026, 16:22Still no update?
VS
V S's update08 Jan 2026, 16:22
Reviewer Update
Still no update?
Builders Warehouse's replyOfficial
08 Jan 2026, 16:31Hi V,
Thank you for your response.
I'm sorry for the delay and for the service you've received.
I'll follow up for you, and we will be in touch as soon as possible with feedback.
Regards,
BB
Thank you for your response.
I'm sorry for the delay and for the service you've received.
I'll follow up for you, and we will be in touch as soon as possible with feedback.
Regards,
BB
Builders Warehouse's reply08 Jan 2026, 16:31
Official
Hi V,
Thank you for your response.
I'm sorry for the delay and for the service you've received.
I'll follow up for you, and we will be in touch as soon as possible with feedback.
Regards,
BB
Thank you for your response.
I'm sorry for the delay and for the service you've received.
I'll follow up for you, and we will be in touch as soon as possible with feedback.
Regards,
BB
VS
V S's updateReviewer Update
08 Jan 2026, 23:20I’m writing this for a last time before I escalate this to your high level in your organisation including RCS, your directors,. Come personal on to your head office
All media platforms with all peoples names ove sent an email to who all ignore a client like it is not important to them. Your responses here are like scripted then you do nothing after that , you Jane no shame.
All media platforms with all peoples names ove sent an email to who all ignore a client like it is not important to them. Your responses here are like scripted then you do nothing after that , you Jane no shame.
VS
V S's update08 Jan 2026, 23:20
Reviewer Update
I’m writing this for a last time before I escalate this to your high level in your organisation including RCS, your directors,. Come personal on to your head office
All media platforms with all peoples names ove sent an email to who all ignore a client like it is not important to them. Your responses here are like scripted then you do nothing after that , you Jane no shame.
All media platforms with all peoples names ove sent an email to who all ignore a client like it is not important to them. Your responses here are like scripted then you do nothing after that , you Jane no shame.
Builders Warehouse's replyOfficial
09 Jan 2026, 08:49Hi V,
I'm sorry for the delay and for the service received.
I will follow up on this for you and we will keep in touch.
Kind Regards
KD
I'm sorry for the delay and for the service received.
I will follow up on this for you and we will keep in touch.
Kind Regards
KD
Builders Warehouse's reply09 Jan 2026, 08:49
Official
Hi V,
I'm sorry for the delay and for the service received.
I will follow up on this for you and we will keep in touch.
Kind Regards
KD
I'm sorry for the delay and for the service received.
I will follow up on this for you and we will keep in touch.
Kind Regards
KD
VS
V S's updateReviewer Update
09 Jan 2026, 17:05If I was Builders Warehouse I would fire LD and and BB for being such an embarrassment to such a big thing as social media for this organisation In this keep on feeling me lies and do nothing .
I’m with your call centre speaking to Sibulele as we speak now holding
For close to 15 minutes as the poor urgent tells me nothing has been done on my case.
I need to know when the hell os this being refunded and when I’m not being refunded here????
Why is this so difficult
I’m with your call centre speaking to Sibulele as we speak now holding
For close to 15 minutes as the poor urgent tells me nothing has been done on my case.
I need to know when the hell os this being refunded and when I’m not being refunded here????
Why is this so difficult
VS
V S's update09 Jan 2026, 17:05
Reviewer Update
If I was Builders Warehouse I would fire LD and and BB for being such an embarrassment to such a big thing as social media for this organisation In this keep on feeling me lies and do nothing .
I’m with your call centre speaking to Sibulele as we speak now holding
For close to 15 minutes as the poor urgent tells me nothing has been done on my case.
I need to know when the hell os this being refunded and when I’m not being refunded here????
Why is this so difficult
I’m with your call centre speaking to Sibulele as we speak now holding
For close to 15 minutes as the poor urgent tells me nothing has been done on my case.
I need to know when the hell os this being refunded and when I’m not being refunded here????
Why is this so difficult
VS
Builders Warehouse's replyOfficial
09 Jan 2026, 17:43Hi V,
Thank you for your feedback.
I'm sorry for the delay and for the experience you've had.
This has been escalated, and our team is working to resolve this for you.
I'll follow up for feedback.
Regards,
BB
Thank you for your feedback.
I'm sorry for the delay and for the experience you've had.
This has been escalated, and our team is working to resolve this for you.
I'll follow up for feedback.
Regards,
BB
Builders Warehouse's reply09 Jan 2026, 17:43
Official
Hi V,
Thank you for your feedback.
I'm sorry for the delay and for the experience you've had.
This has been escalated, and our team is working to resolve this for you.
I'll follow up for feedback.
Regards,
BB
Thank you for your feedback.
I'm sorry for the delay and for the experience you've had.
This has been escalated, and our team is working to resolve this for you.
I'll follow up for feedback.
Regards,
BB
VS
V S's updateReviewer Update
14 Jan 2026, 18:03After 20
Follows ups this is the **** response I’m
Getting, no one even bothers to update me unless I send something. This is so pathetic
Good afternoon,Thank you for reaching out and for your patience regarding this matter.We sincerely apologize for the delay and the frustration this has caused.Please note that we are still waiting for feedback from the relevant department regarding your refund. We understand how important this is to you and are actively following up to ensure it is resolved as soon as possible.We will keep you updated and notify you immediately once we have confirmation. Emilio Flandorp Customer Service Agent
Follows ups this is the **** response I’m
Getting, no one even bothers to update me unless I send something. This is so pathetic
Good afternoon,Thank you for reaching out and for your patience regarding this matter.We sincerely apologize for the delay and the frustration this has caused.Please note that we are still waiting for feedback from the relevant department regarding your refund. We understand how important this is to you and are actively following up to ensure it is resolved as soon as possible.We will keep you updated and notify you immediately once we have confirmation. Emilio Flandorp Customer Service Agent
VS
V S's update14 Jan 2026, 18:03
Reviewer Update
After 20
Follows ups this is the **** response I’m
Getting, no one even bothers to update me unless I send something. This is so pathetic
Good afternoon,Thank you for reaching out and for your patience regarding this matter.We sincerely apologize for the delay and the frustration this has caused.Please note that we are still waiting for feedback from the relevant department regarding your refund. We understand how important this is to you and are actively following up to ensure it is resolved as soon as possible.We will keep you updated and notify you immediately once we have confirmation. Emilio Flandorp Customer Service Agent
Follows ups this is the **** response I’m
Getting, no one even bothers to update me unless I send something. This is so pathetic
Good afternoon,Thank you for reaching out and for your patience regarding this matter.We sincerely apologize for the delay and the frustration this has caused.Please note that we are still waiting for feedback from the relevant department regarding your refund. We understand how important this is to you and are actively following up to ensure it is resolved as soon as possible.We will keep you updated and notify you immediately once we have confirmation. Emilio Flandorp Customer Service Agent
Builders Warehouse's replyOfficial
15 Jan 2026, 08:56Hi V,
I'm sorry for the delay of your refund.
I will follow up on this for you and we will keep in touch.
Regards
KD
I'm sorry for the delay of your refund.
I will follow up on this for you and we will keep in touch.
Regards
KD
Builders Warehouse's reply15 Jan 2026, 08:56
Official
Hi V,
I'm sorry for the delay of your refund.
I will follow up on this for you and we will keep in touch.
Regards
KD
I'm sorry for the delay of your refund.
I will follow up on this for you and we will keep in touch.
Regards
KD