unorganized staff

1. Stove was logged for return on 05/11/2025 2. Courier called me on the 07/11/2025 to say they there to collect the stove and return to store 3. On 10/11/2025 I got a call again from the courier company to arrange collection and I advised them it was already collected 4. On 10/11/2025 I called Builders Warehouse customer care and the agent struggled to get hold of the store/team needed to assist with my query on my refund 5. 13/11/2025 Agent called me back and said that the store said they still waiting for the stove to arrive by them, she not sure why it’s taking so long – then I told her thank you ill contact on Monday/Tuesday (17/18 November) again if I didn’t get any feedback on the refund 6. On 14/11/2025 the courier company calls me again to arrange collection 7. Called the customer service line again on the 14/11/2025@ 12:18 and the person that answered wasn’t helpful at all didn’t even request my order number/ref just said someone will call you backed

Please urgently assist Thembi Kosis *** collected the stove on the 07/11/2025 from my premises, it’s the 14/11/2025 how has the stove not been delivered to the warehouse/store yet for my refund to be processed

Order Number *** Return ID B1UORSEHT2T