Hellopeter
Share Your Experience
MD
Malcolm D

1 reviews | Active since Nov 2018

27 Nov 2018, 17:53

Unkept promises and zero customer consideration

Absolutely frustrated and upset by poor online service from Builders Warehouse. Made online purchases and specifically chose stores that had stock available. Had to follow up a day after delivery was promised to find out that there is actuall no stock and it will take 7-14 working days source from supplier. You already have my money and now you are not delivering!

0
Replies (7)
Builders Warehouse
Builders Warehouse's reply28 Nov 2018, 08:45
Official
Hi Malcolm
 
I'm sorry that we didn't have stock of the tank and for the overall service received.
 
I can understand that you would like to have this matter resolved as soon as possible.
 
I am currently looking into this for you and will revert with the feedback.
 
Kind Regards
Kurt 
MD
Malcolm D's update06 Dec 2018, 12:50
Reviewer Update
Still waiting for refund of order cancelled by Builders because you had no stock, which was not what you indicated online. I’m told delay is due to IT issues. Why must the customer wait for Builders to sort out their IT issues before getting money back? Surely you sort the customer out as a first priority and then resolve any back end issues afterwards?
Builders Warehouse
Builders Warehouse's reply06 Dec 2018, 13:27
Official
Hi Malcolm

I tried calling you today but wasn't able to get through.

I have however sent you an email regarding this.

Kind Regards
Kurt
MD
Malcolm D's update06 Dec 2018, 14:14
Reviewer Update
Hi Kurt, The proposal that it travel 25km in my own time and effort for a cash refund at the store is not workable. Is Glen Eagles Builders willing to compensate me for my time and effort as well? They wanted to charge a R360 delivery fee to travel to my address. That should be fair compensation for traveling to them? This whole process has already caused unnecessary stress and effort on my part.
MD
Malcolm D's update09 Dec 2018, 05:13
Reviewer Update
Still no resolution! Why must I wait for Builders IT to fix their internal issues before they refund me. If Builders really cared about their customer, they would EFT me or make a plan to pay me back some other way (that doesn’t entail me driving 25km to Glen Eagles). And then sort out their internal issues afterwards. Can I not get my money back from a Builders close to me? And because of this trouble of taking so long to refund me, caused by your incompetence, it seems reasonable to expect something from you to say sorry and make this right. Get your act together Builders! This is no way to treat your customers! ?
MD
Malcolm D's update09 Dec 2018, 05:13
Reviewer Update
Still no resolution! Why must I wait for Builders IT to fix their internal issues before they refund me. If Builders really cared about their customer, they would EFT me or make a plan to pay me back some other way (that doesn’t entail me driving 25km to Glen Eagles). And then sort out their internal issues afterwards. Can I not get my money back from a Builders close to me? And because of this trouble of taking so long to refund me, caused by your incompetence, it seems reasonable to expect something from you to say sorry and make this right. Get your act together Builders! This is no way to treat your customers! ?
MD
Malcolm D's update12 Dec 2018, 19:37
Reviewer Update
Still waiting for a refund from Builders. Have filled out all the forms and sent all the required documents two days ago to tebogo and no progress. Have emailed kgosana and tebogo, who is supposed to complete payment, again today for feedback.