DD
Douglas D
1 reviews | Active since Dec 2018
20 Dec 2018, 12:58
Unintrested Builders Warehouse Service...
Well done on a shocking service delivery, after being directed to wait at the wood cutting area stood there unassisted. Not one person enquired or tried to assist, not even the department manager who was fixing the very tool I needed enquired or showed any interest in me as a customer. Then eventually after some more enquiring and waiting was told; sorry we don't cut wood from outside. I was there to get a service wood cutting, and they didn't want the business.
So to sum it all up, no interest in your business, no respect for you as a customer and no indication from staff or even from the manager that they even care.
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Replies (1)Builders Warehouse's replyOfficial
20 Dec 2018, 14:10Hi Douglas,
Thank you for your feedback.
I'm sorry to hear about your recent experience you've had at the store with regards to the wood cutting. This is certainly not the type of service we'd like you to have and can assure you that your concerns will be addressed.
Our team will be in contact with you regarding the feedback.
Regards,
Ivor
Thank you for your feedback.
I'm sorry to hear about your recent experience you've had at the store with regards to the wood cutting. This is certainly not the type of service we'd like you to have and can assure you that your concerns will be addressed.
Our team will be in contact with you regarding the feedback.
Regards,
Ivor
Builders Warehouse's reply20 Dec 2018, 14:10
Official
Hi Douglas,
Thank you for your feedback.
I'm sorry to hear about your recent experience you've had at the store with regards to the wood cutting. This is certainly not the type of service we'd like you to have and can assure you that your concerns will be addressed.
Our team will be in contact with you regarding the feedback.
Regards,
Ivor
Thank you for your feedback.
I'm sorry to hear about your recent experience you've had at the store with regards to the wood cutting. This is certainly not the type of service we'd like you to have and can assure you that your concerns will be addressed.
Our team will be in contact with you regarding the feedback.
Regards,
Ivor
