UNHAPPY CUSTOMER SERVICE OF BUILDERS.

I purchased an online washing machine on the 25th of September 2019,but it has not been delivered till today.I was the one who did the follow-ups on the purchase and they did not tell me that they are out of stock and they still advertise the washing machine even now.I wanted my refund and they are telling me stories saying that i have to wait 10 days to get it.First response:The refund was credited back to your online profile. You do however, have the alternative to wait for 10 days and then the refund will automatically be credited to your bank account.But i have not seen it in my personal account.Second respond: Kindly note you can go to the store without the form, and the refund will be processed in the payment method that was used when the order was created, and into the account it was paid from.Why should i go to the store but i did not purchase it on the store but i did EFT,so why cant they refund me on my bank account like they got the money.I have also received an sms saying that my order has been cancelled.