LL
Lappies L
1 reviews | Active since Jan 2019
30 Jan 2019, 12:53
Unhappy client with after sales service
A bought a trim tech lawn mower (with a warrentee) from them. 3 months after it did not want to start.i took it back and they send it to the suplier,the suplier send it away for assessment and it was found i used the wrong oil(which i strongly disbelief). The only oil i used in this unit were trim tech oil with a builder wearhouse attended gave me and said this is the oil i need to use. Now i got a quote of R3000 rand to pay they dont want to pay at all.
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Builders Warehouse's replyOfficial
30 Jan 2019, 13:25Hello Lappies,
Thank you for your response.
I'm sorry you had to experience this type of service from us. I can assure you that this is certainly not what we want happening to any of our customers when returning a product that is no longer working the way it’s supposed to.
We will have this matter addressed with the relevant parties at the Secunda store to ensure that we get to a resolution for you.
I will be in contact with you, as soon as we have feedback.
Regards,
Athena
Thank you for your response.
I'm sorry you had to experience this type of service from us. I can assure you that this is certainly not what we want happening to any of our customers when returning a product that is no longer working the way it’s supposed to.
We will have this matter addressed with the relevant parties at the Secunda store to ensure that we get to a resolution for you.
I will be in contact with you, as soon as we have feedback.
Regards,
Athena
Builders Warehouse's reply30 Jan 2019, 13:25
Official
Hello Lappies,
Thank you for your response.
I'm sorry you had to experience this type of service from us. I can assure you that this is certainly not what we want happening to any of our customers when returning a product that is no longer working the way it’s supposed to.
We will have this matter addressed with the relevant parties at the Secunda store to ensure that we get to a resolution for you.
I will be in contact with you, as soon as we have feedback.
Regards,
Athena
Thank you for your response.
I'm sorry you had to experience this type of service from us. I can assure you that this is certainly not what we want happening to any of our customers when returning a product that is no longer working the way it’s supposed to.
We will have this matter addressed with the relevant parties at the Secunda store to ensure that we get to a resolution for you.
I will be in contact with you, as soon as we have feedback.
Regards,
Athena