1 reviews | Active since Mar 2018
Unhappy and Disappointed Customer
I have had issues with this store for the past couple of months. If its not on late delivery its late on request. When I complain about it, I am a difficult client. A lady by the name of Joy at Builders trade depot in Wetton, Cape Town just passed me on to the next available assistant because she cant deal with me. I requested for items and when it got billed to my account, I only received the items 2 months later because they dont have stock instead of telling me we dont have stock and go to another company. I request for a quotation and dont even get a response back from them. I even tried calling in to the store and the line just get dropped when I ask for Joy. Now I am just gonna close the account and go somewhere else where they want my business.
BUILDERS WAREHOUSE HAS BAD SERVICE
Hi Simeon,
Thank you for your feedback.
I'm sorry for the service you've received from our Wetton store. I can understand your disappointment and frustration with regards to the experience in the store.
This is certainly not the type of service we want you to have.
I've sent your feedback to the store to address the matter. I'll follow up with the relevant department and revert back to you.
Regards,
Ivor
Hi Simeon,
Thank you for your feedback.
I'm sorry for the service you've received from our Wetton store. I can understand your disappointment and frustration with regards to the experience in the store.
This is certainly not the type of service we want you to have.
I've sent your feedback to the store to address the matter. I'll follow up with the relevant department and revert back to you.
Regards,
Ivor
