RH
Robert H
1 reviews | Active since May 2017
14 Jan 2019, 10:31
Unfulfilled online order which has been paid for.
I placed and paid for an online order with Builders Warehouse in late November 2018 which has remained in the "in progress" status until now. I emailed a query as to what was happening with my order on the 11 Dec to which I received a reply that they were awaiting stock. No where in the order process did they indicate that they were out of stock. I was advised that they would follow up with suppliers and let me know status. Four weeks later (8 Jan 2019) I had still heard nothing and sent a follow up asking information of when delivery would take place or to please have my money refunded. Another week has elapsed and I have still had no reply from Builders Warehouse regarding my goods or my refund.
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Replies (3)
Builders Warehouse's replyOfficial
14 Jan 2019, 11:02Hi Robert,
Thank you for bringing this to our attention.
Thank you for bringing this to our attention.
I’m sorry you’ve encountered this type of service. This is certainly not what we want happening to any of our customers who have placed orders online and to find that they haven't received feedback regarding their order.
These occurrences will be addressed with the relevant parties at store to ensure that this matter is rectified and a solution is given.
I will contact you shortly regarding your complaint.
Regards,
Athena
Builders Warehouse's reply14 Jan 2019, 11:02
Official
Hi Robert,
Thank you for bringing this to our attention.
Thank you for bringing this to our attention.
I’m sorry you’ve encountered this type of service. This is certainly not what we want happening to any of our customers who have placed orders online and to find that they haven't received feedback regarding their order.
These occurrences will be addressed with the relevant parties at store to ensure that this matter is rectified and a solution is given.
I will contact you shortly regarding your complaint.
Regards,
Athena
RH
Robert H's updateReviewer Update
14 Jan 2019, 12:50This apology does not seem to be very sincere. Since making my post I have seen many complaints about exactly the same thing which makes me feel that although I have been told I will be contacted to resolve the problem, nothing appears to have been done to prevent the original problem from occurring. It appears that Builders Warehouse is not equipped to deal with online selling!
RH
Robert H's update14 Jan 2019, 12:50
Reviewer Update
This apology does not seem to be very sincere. Since making my post I have seen many complaints about exactly the same thing which makes me feel that although I have been told I will be contacted to resolve the problem, nothing appears to have been done to prevent the original problem from occurring. It appears that Builders Warehouse is not equipped to deal with online selling!
Builders Warehouse's replyOfficial
14 Jan 2019, 13:09Hi Robert,
Thank you for taking my call.
I am sorry that the service you've experienced has not been a great one. I can assure you we want to resolve this in the best way possible.
As discussed, we are working on getting this matter resolved for you and will contact you with feedback.
Please let me know if there is anything I can help you with.
Regards,
Athena
Thank you for taking my call.
I am sorry that the service you've experienced has not been a great one. I can assure you we want to resolve this in the best way possible.
As discussed, we are working on getting this matter resolved for you and will contact you with feedback.
Please let me know if there is anything I can help you with.
Regards,
Athena
Builders Warehouse's reply14 Jan 2019, 13:09
Official
Hi Robert,
Thank you for taking my call.
I am sorry that the service you've experienced has not been a great one. I can assure you we want to resolve this in the best way possible.
As discussed, we are working on getting this matter resolved for you and will contact you with feedback.
Please let me know if there is anything I can help you with.
Regards,
Athena
Thank you for taking my call.
I am sorry that the service you've experienced has not been a great one. I can assure you we want to resolve this in the best way possible.
As discussed, we are working on getting this matter resolved for you and will contact you with feedback.
Please let me know if there is anything I can help you with.
Regards,
Athena