Unexpected Repair Charge Despite Valid Warranty

I replaced my vacuum cleaner with the same model after the previous one stopped working. This was my third purchase of the brand and second of this model. Unfortunately, the suction failed in less than a year while still under warranty.

I submitted it for repair on 24 August and was advised it could take up to 21 working days. When I contacted Verimark directly, I was told that warranty-related repair costs should be covered by the retailer. Despite this, I am now being asked to pay R69 for repairs and still have not received my vacuum cleaner back.