********* Business Practices , Selling Items they not in stock

Worst Customer Service very defensive 5 customer Care Agents could not assist Note my mail sent I still awaiting a response from them

Good Day

I Purchased an item as per order number on subject line.

I was promised delivery on the the 4th December as per your confirmation reply to me as per screenshot attached

Please understand the timeline order placed on the 21st November and paid for money out of my account into your bank account which you are enjoying to run your business and have a positive cash flow I accepted your two week turnaround time for your delivery

But exciting part is that on the 2nd or 3rd I get a call from a female from your Umhlanga branch saying there is no stock and delivery will be delayed by another 2 to 3 weeks and cannot give me a confirmed date she was very insistent and showed no empathy to the situation giving me the impression of a Dont care of an attitude keep in mind you still have my Money in your account with being said further delays you are enjoying free overdraft or free bridging finance from me as an individual who's hard earned money being used. Is this the way you operate the amount of R12k might be small change to you but to me it's a lot of money , if you doing this 10 or more customers you actually getting funded 120k a month just by 10 customers instead of you being a service to us you using is as a service to yourself

Don't advertise items that you don't have and don't take customers money for items you don't have

I have used these dimensions of this fridge in the construction of my new kitchen to fit in the space in the plan my kitchen is going to be handed over to me on the 6th Dec and fridge

What are you going to do to resolve this with me as I need my item that was purchased and are you going to refund me the interest you enjoyed from my advancement of funds , this boils down to ********* business practice and if I don't have a response by the latest the 6th December I will take this further via social media and other forms to get what I ordered in the time that was promised to me. If there was no stock I should have been advised on the 22nd November after me making a payment not at the eleventh hour.