MM
Mbali M
1 reviews | Active since Jan 2022
20 Dec 2025, 08:24
Undelivered cupboards
Please note that I have Ordered Built-in cupboards from Builders warehouse online store on the 10-12-2025 order number ***, they haven't delivered yet.they were supposed to have delivered in two days nobody has contacted me yet,when I checked online it says order in progress. I have tried contacting their customers service centre I was told they were going to follow up and give me an update ,they haven't called or sent an email until today.Iam very frustrated and disappointed my clothes are in black plastic bags and it very hard to find anything and my house is so untidy.
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Builders Warehouse's replyOfficial
20 Dec 2025, 08:57Hi Mbali,
Thank you for bringing this to our attention.
I'm sorry for the service you've received.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
We'll have this looked into and we'll be in touch.
Kind regards,
AO
Thank you for bringing this to our attention.
I'm sorry for the service you've received.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
We'll have this looked into and we'll be in touch.
Kind regards,
AO
Builders Warehouse's reply20 Dec 2025, 08:57
Official
Hi Mbali,
Thank you for bringing this to our attention.
I'm sorry for the service you've received.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
We'll have this looked into and we'll be in touch.
Kind regards,
AO
Thank you for bringing this to our attention.
I'm sorry for the service you've received.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
We'll have this looked into and we'll be in touch.
Kind regards,
AO