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Alex H

1 reviews | Active since Feb 2018

28 Aug 2025, 12:37

Unauthorised use of account.

So after i went to the store and the cashier saw may available balance, unauthorised purchases were made from my account. My contact details were changed and the purchaser collected the times from 2 Branches. Builders requested me to open a.case with the SAPS, which I did. However still no feedback and its been almoat 2 months. Terrible service.

0
Replies (8)
Builders Warehouse
Builders Warehouse's reply28 Aug 2025, 12:49
Official
Hi Alex, 

Thank you for contacting us.

I'm sorry for the delay and for the service you've received.

This matter has been escalated. However, a follow-up has been sent to our team for feedback.

We will be in touch.

Regards,
BB
AH
Alex H's update03 Sept 2025, 16:52
Reviewer Update
No feedback, had to go inside the branch. Just to be told by Rudi the investigator they do not have any information and does not know how it happened. But they could tell me, it must be my fault and they wont be refunding me. Rudi has no customer skills and shouts at myself and the manager on the phone. Worst service ever. R12 000 is no small amount.
Builders Warehouse
Builders Warehouse's reply04 Sept 2025, 08:09
Official
Hi Alex,

I'm sorry that you've not had any feedback.

I will follow up on this for you and we will keep in touch.

Kind Regards
KD 
AH
Alex H's update09 Sept 2025, 07:14
Reviewer Update
Still no feedback, obviously builders does not want to resolve he matter. Have requested a copy of the investigation report. Until nothing from this pathetic place, not even a call. Its been more than 2 months
Builders Warehouse
Builders Warehouse's reply09 Sept 2025, 08:27
Official
Hi Alex,

Thank you for your response.

Apologies for the delay.

A follow-up has been sent for feedback.

Once again I'm sorry for the frustration and inconvenience caused.

Regards,
BB
AH
Alex H's update11 Sept 2025, 20:18
Reviewer Update
Builders simply could not care less. Still no response or communication.
AH
Alex H's update16 Feb 2026, 12:49
Reviewer Update
7 months and still no answers. Bunch of *****s
Builders Warehouse
Builders Warehouse's reply16 Feb 2026, 13:03
Official
Hi Alex,

Thank you for contacting us.

I'm sorry for the service you've received.

I'll follow up with our team for feedback.

Regards,
BB