1 reviews | Active since Dec 2016

09 Dec 2016, 10:14

Unacceptable Service from an employee at builders Express Queenstown, Eastern Cape

<p>I went with my mother to purchase building material at Builders Express Queenstown Branch in the Eastern Cape. The simple teller by the name of Cradon Macdonald starts whisling in our ear loudly. This really affects my mother as a custormer. I then tell this simpleton to stop whistling in our ear, we are paying customers. He replies that its his mouth and he can do as he pleases and he carries on.</p> <p>I have never heard such a response form a worker referring to a customer in my life. </p> <p>I have reported the matter to Builders Express customer service same day, they said they will look into the matter and they have called me twice. it is now 3 weeks and I still have not heard what will happen to the rude worker they emplyd to service their customers.</p> <p>I have taken a stance that i will never visit a Builders Express if thats the attitude nor will anyone close to me either.</p> <p>I therfore plead to all that going to a builders Express store is a waste of your money because they DO NOT VALUE YOUR BUSINESS OR YOUR WORTH AS A PAYING CUSTOMER.</p> <p> </p> <p>I am rather disapointed</p>

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Replies (2)
Builders Warehouse
Builders Warehouse's reply09 Dec 2016, 10:40
Official

Hi Phiwe,

Thank you for your feedback.

I'm sorry to hear about your experience.

This isn't the type of customer service we want you to receive.

I've escalated this to store management for it to be looked into and for preventative measures to be put in place.

Thanks again for taking the time to contact us and I apologise for the inconvenience caused.


Kind Regards,

Tristan Kelly
Builders Customer Service Agent

Builders Warehouse
Builders Warehouse's reply09 Dec 2016, 10:40
Official

Hi Phiwe,

Thank you for your feedback.

I'm sorry to hear about your experience.

This isn't the type of customer service we want you to receive.

I've escalated this to store management for it to be looked into and for preventative measures to be put in place.

Thanks again for taking the time to contact us and I apologise for the inconvenience caused.


Kind Regards,

Tristan Kelly
Builders Customer Service Agent