Unacceptable Service and Poor Communication

It was my first time purchasing online from Builders (Order #***, placed on Monday, March 30 at 3:36 PM). Today, Monday, April 13, I received a call from them informing me that they are cancelling my order due to lack of stock.

I find this very frustrating, as they waited all this time to tell me the item was not available, even though it was listed online for purchase. I had already called to request an update and also sent an email, but had to wait several days just to get a response.

The service has been extremely disappointing, and I will not be purchasing from them again. Now I also have to wait for a refund, and I’m not sure how long that will take.