LS
Laurence S

1 reviews | Active since May 2019

13 Jul 2020, 08:23

Unacceptable service and lack of customer respect

Date: Mon, 13 Jul 2020 at 07:18 Subject: builders express To: Laurence Martin Otheremail <***>

GOOD DAY, MY TERRIBLE EXPERIENCE AT YOUR FLORDA GLEN STORE. SHELF PRICING EITHER INCORRECT OR NOT ON SHELF AT ALL. NO ONE ADVISE CUSTOMERS . WHEN DISCOUNT WAS ASKED AT CASHIER A SNIDE COMMENT WAS PASSED FRON INFO COUNTER BY WHAT APPEARED TO BE A MANAGERESS WITH HER BACK TURNED TO MYSELF SINCE I A M SUCH A WORTHLESS CUSTOMER THAT FREQUENTS THIS STORE NEARLY WEEKLY. 20% OVERVHARGE @ 1ST ON *** ITEM AT FIRST UNTIL I INSISTED ON PRICE CHECK.SPRAYMATE PAINT MARKED R69 ON SHELF CHARGED FIRST AT R85 & R95 THEN STILL OVERCHARGED AT R75 & R79 I HAD TO MAKE 2ND LOUD SCENE FOR ANY ACTION TO HAPPEN WHILST CUSTOMERS BEHIND ME HAD TO ENDURE AN EVEN LONGER WAIT MY FINAL VISIT :( TO YOUR STORE I'M SORRY TO SAY. PERHAPS YOUR COMPETITORS WILL HAVE MORE RESPECT AND BETTER ORGANISATION IN THEIR STORES FOR THEIR VALUED CUSTOMERS.

HIGHLY DISAPPOINTED:(

L M SCHOEMAN ***

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Replies (1)
Builders Warehouse
Builders Warehouse's reply13 Jul 2020, 10:46
Official
Hi Laurence,

Thanks for your feedback.

I'm sorry to hear you had a disappointing journey with us, none of our customers need this. It's important to us that you always feel valued and happy to be with us. This is concerning and needs to be addressed.

Please send me the following details on a private reply and I'll make sure we look into this with our team:

- Email Address
- Contact number
- Invoice number (It will be on the far right-hand top of the slip)

Looking forward to your private reply.

Regards,
Joshua