UNACCEPTABLE SERVICE

On the 8th July 2020 I purchased a Ryobi Electronic Router for R1050. Decided to make use of it 2 days later and when I put my 1st router bit in, then decided to slightly adjust it only to figure out that the spindle lock has a factory defect and my bit is now stuck in the spindle part of the router. I take this machine back on the 12th July 2020 for a Refund as there is no way I would want to keep a machine bought 3 days ago and already has a factory fault. This machine was purchased and brought back well within 7 days and you tell me of a Evaluation and Repair. Where is the logic in this??? I speak to the Sunday Manager named Nicolan at Rossburg branch where the machine was purchased, he then tells me to wait +- 21 days as it needs to be sent back to the supplier for evaluation. Had he looked at the machine like I told him to, he would see that it was not used yet due to the fault as there was proof that there was not 1 dust (wood) particle. He then still insists it has to go to Ryobi suppliers which is now holding my work up as I am losing production. He again says he would send it, get it repaired and return the machine back to me. Now this is what I will not accept! A machine bought 2 days within wanting to make use of it comes with a factory defect and I am told it needs to be repaired and returned to me. I would never buy any product from Builders Warehouse again due to the process which is highly unacceptable. As for Ryobi, I would not ever purchase any of their brands due to this horrible experience. BUILDERS WAREHOUSE, I WANT A REFUND OF R1050 ASAP AND NOT A REPAIRED MACHINE. I WOULD GLADLY IN FUTURE PURCHASE FROM MAKRO OR GAME DUE TO YOUR PATHETIC REFUND POLICY!!!