Unacceptable Delay in Repair of Karcher K3 Pressure Washer – Builders Warehouse

I purchased a Karcher K3 Pressure Washer from Builders Warehouse Gezina on 13th April 2024, with the hope of using it for regular car washes. I only used the machine once or twice a month, washing two cars. Unfortunately, after just four months, the machine stopped working, despite the minimal use.

I returned the defective pressure washer to Builders Warehouse Gezina on 26th August 2024, and it was sent in for repairs. Since then, nearly two months have passed, and I still haven't received my machine back. This prolonged delay has been extremely inconvenient, and I’m quite frustrated with the lack of communication and progress.

I called Builders Warehouse Gezina today, 21st October 2024, and was informed that they are still waiting for the machine to be returned from repairs. They mentioned they will contact Karcher for an update, but I’ve been hearing similar responses with no resolution for the past two months.

This situation is unacceptable, as I've been without a product I paid for and trusted for a considerable amount of time. I expected better service and quicker turnaround on repairs. The lack of communication and delay is causing a lot of inconvenience, and I'm not happy with how this matter is being handled.

I would like Builders Warehouse Gezina to either expedite the return of my repaired pressure washer or provide me with a replacement unit or refund, as the delay is unreasonable.

Please treat this matter with urgency.

Order/Repair Details:

Product: Karcher K3 Pressure Washer Purchase Date: 13th April 2024 Repair Date: 26th August 2024 Store: Builders Warehouse Gezina I look forward to your immediate response and resolution.