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AR
Annushka R

1 reviews | Active since Sept 2016

02 Sept 2020, 13:34

Unable to get a refund

I have been trying to get a R300 refund from them since 17th August. I have called about 6 times, spent more than 2 hours on calls, which probably cost me nearly R300 in airtime. Today I made a last attempt to get a resolution but to no avail.

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Replies (3)
Builders Warehouse
Builders Warehouse's reply02 Sept 2020, 14:02
Official
Hi Annushka,

Thanks for bringing this to my attention.

I'm sorry to hear that you still haven't received your refund, it is unacceptable. As our customer, shopping with us should be easy and efficient, this is very concerning to know that you called more than once.

Please share your order number with us on a private reply and I'll make sure this matter is addressed immediately.

Looking forward to your reply.

Regards,
Joshua
AR
Annushka R's update02 Sept 2020, 14:27
Reviewer Update
Hi Joshua
Order number ***
Builders Warehouse
Builders Warehouse's reply02 Sept 2020, 14:35
Official
Hi Annushka,

Thanks for your reply.

Could you kindly send us the order number on a private reply? Hellopeter won't allow personal info to show on a public reply.

Looking forward to your private reply.

Regards,
Joshua