KC
Kerry C

1 reviews | Active since Jul 2011

10 Jun 2020, 16:06

Un happy pensioners day

Wednesdays are supposed to be the day pensioners can get a discount, yes? Well actually NO, now need to apply for a Pensioners card BUT if you don't have or don't want to supply an e-mail address SORRY no card!!!! You stand in a queue for 25-30 min to get to the cashier and then get told you need a pensioners card so go and stand in another queue for 15-20 min to apply for your card and then go back to the original queue. An A2 size poster BEHIND the cashiers advises that you can get a card but doesn't spell it out that you NEED/HAVE TO to get a card if you want your discount! What a load of BULL ! They say that its because they can then send you a copy of your invoice, via e-mail, so that you don't loose it in case you need to do a claim. I DON'T WANT A COPY OF MY INVOICE! If I buy something that has a warranty I am quite capable of making sure I have a valid copy, just because I am a pensioner doesn't mean I am senile! Its a cash sale, so why not ask everybody for their e-mail address in that case.

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Replies (1)
Builders Warehouse
Builders Warehouse's reply11 Jun 2020, 13:12
Official
Hi Kerry

Thank you for your feedback and I'm sorry for the experience you had. 

Please understand that we do now require all our pension customers to have the card when making purchases in store. 

Kind Regards
Kurt