****ty service

Thank you Builders Warehouse Boksburg for your poor Customer service!!! We ordered - and had- cupboards installed on 24th of December 2019. The problem was that the people who installed the cupboards made a mistake by marking the handles on the wrong place. They then asked my fiance to give them Handy Andy to rub it off with, leaving the pen marks still intact and now marks on my new cupboards. a few days after the installation I received a phone call to find out if we were happy. I rep**** with a no! The gentleman said please send me an email but gave no email address! A few days after the call I went to the branch to inform them of the problem, one of the staff I spoke to said that he would talk to the company they use to install the cupboards and try and sort it out as they have to see who is going to pay for the new door! That is totally not acceptable. I informed the staff member that I don't care who has to pay it just needs to get fixed! I was promised that someone would come have a look at the damage and then take it further from there. The Tuesday they were supposed to come no one showed up. After another four visits to Builders Warehouse Boksburg the problem is still not solved. Today my fiance received an amazing call from the staff who installed our cupboards, making him our to be a lair. After the staff member was done with a very snotty remark to a ***orker of "these people". My fiance phoned me to inform me of what had happened. Just as he phoned the same staff member phoned me to make arrangements to fix the problem. After I asked her why she thought it was okay to treat people so poorly I ended the call and decided to make my final visit to Builders. Just before I left I phoned the staff member back to ask her to meet me there. Long story short the conversation went further to where the staff member went as far as to tell me that I was not there that day and that she was. Absolutely frustrated I headed to Builders. In the car I received a call from a staff member of the service providers builders uses with apologies and that they will try and fix the problem. Afterwards I was promised yet again that the problem was to be fixed today after 13:00. It is now 14:30 and I am still waiting for my door to be replaced. Please be very careful when selecting a place that uses people that can't keep arrangements and fix their arrogant staff's mistakes. I have wasted two days, cancelling appointments and getting absolutely nothing done due to *********** staff!!! So thank you Builders Warehouse for your stunning, caring and respecting services. It is going to take a lot for me to become a customer again!