Turning my frown upside down

When I purchased a dishwasher online it was clear that I was going to wait a while for stock to arrive. After a while I logged in to check the status, but it was not clear, so I phoned head office for more info. They said that the dishwasher has arrived and I can go pick it up, but when I arrived at the store there was no dishwasher. Naturally I was upset and demanded that when stock arrive they deliver as I have done my part. I sent a hopeful email stating the whole process and within a few days was called with the usual message of sorry for the inconvenience, but with an added yes, we will deliver (when stock arrive). And a week later they did! I hate a sorry for inconvenience call, but when the call comes with a: this is what we can do for you, I am a satisfied customer