Turning a frown upside down

I used the online ordering function to purchase an early Christmas present for my son. I was contacted by Unis for Strubens Valley who informed me that there was no stock and she did give me a few other options. Unfortunately the other options were not suitable. Unis then advised that she would call the other branches (even other provinces) and the supplier to see if she could get stock. To make a long story short a 2 day delivery did take a little longer than we would have liked, however after not being able to find anyone with the toolbox we ordered, the Manager Gary gave me a call to help resolve the issue. Gary was upfront in advising that unfortunately moving over to a new system the “in stock” item had not been corrected to reflect no stock. Having moved over to new systems myself I appreciated his honestly and not trying to cover it up, human error does happen and new systems always have teething problems. Gary arranged that an alternative but still suitable (in size) toolbox was sourced and delivered. To both Unis and Gary thank you for going the extra mile to ensure that a suitable toolbox was found and delivered, it was worth the wait. Thank you for communicating with me regarding the status of my order and for following up with me once the delivery was made. I may not have spent thousands of rands (yet) at builders, however you ensured that at the end of the day I was made to feel like a million dollar customer. Well done