Try ordering one year in advance.

If I could give -1 star I would.

I visited Builders Warehouse Secunda on the 11th of May to purchase a Gedore 16 Piece socket set as a surprise for my boyfriend's birthday.

I was told that the item is not in stock. I asked if the store could have it ordered in for me - I was told to order it myself online because "it will come faster".

I placed the order on the 13th of May. Online it said that the item could be collected on the 19th. I went to the store to collect on the 20th and waited half an hour before being told that it was not there. No information was given about when exactly it would be arriving. I checked online again a few days later and it said the order was cancelled. Another day later it said that the order would be ready on the 22nd. I went to the store AGAIN on the 26th. It had not arrived. They told me that they would be sending a driver to collect it from Alberton the next day. The next day after 5pm I got a call saying "we didn't have a driver available today BUT IT WILL BE HERE TOMORROW". I didn't hear back from them UNTIL I WENT BACK TO THE STORE AGAIN on the 2nd of June. Then I was told that their driver was on leave etc etc etc. Was their driver on leave for 3 weeks??? Again they said "don't worry it will be here tomorrow". As you can guess, I have not heard from them again. Has nobody heard of Dawn Wing, Courier Guy or Postnet? There seriously was no way to transport a small socket set in so many weeks?

My boyfriends birthday was on the 20th of May. We are now going on 4 WEEKS delay with this online order after multiple emails and several visits to the store. The whole surprise has been utterly ruined.

At this point, after all of my running around and their complete lack of customer service it would be better for them to take another socket set off the shelf and mark it down to the price that I paid on the 13th of May.