1 reviews | Active since Aug 2017
Treated like a ********
I bought a fireplace at builders centurion and it was ordered after a long struggle I lost the till slip and I produced my back statement showing I paid for the goods despite all that the manager told the security to investigate me . What kind of nonsense is this I will not buy here any longer I spend average 40k in this store I'm disappointed the way Ashley the manager handled this I guess I looked more like a ******** that an honest black man shopping here I will never buy here
Good afternoon Mandla,
Thank you for your feedback.
Allow me to apologize for the poor service experienced at our Centurion store. This is definitely not the type of experience, we want our customers to have. I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store or when calling our store. We will ensure that your feedback is taken to the relevant departmental manager and the poor work is addressed.
Kind regards,
Bronwynne Nel
Good afternoon Mandla,
Thank you for your feedback.
Allow me to apologize for the poor service experienced at our Centurion store. This is definitely not the type of experience, we want our customers to have. I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store or when calling our store. We will ensure that your feedback is taken to the relevant departmental manager and the poor work is addressed.
Kind regards,
Bronwynne Nel