Tokai branch offers non existing service

Am I the only one who is having the most chaotic shopping experience?

We arrived to buy a front door lock. asked for help, the consultant is called via a loudspeaker system. After 20 minutes, yes 20, the consultant walks by but is too busy to help.

The next consultant to arrive sends us to an empty shelf which has samples, but no stock.

After walking through every shelf, we find the stock item.

Now at the till, there is a 10% difference between till price and shelf price.

She walks us to the shelf to confirm the price difference. we are right, so back to the help desk. Help desk cant get sub-manager to come forward for an override. Calls someone else, but he also does no appear.

In the meantime, I am having WhatsApp chat with someone who claimed to be a manager.

He is as helpful as Eskom.

We leave the store