JJ
Jerome J

1 reviews | Active since Jan 2025

22 Nov 2025, 19:31

This is happening too many times, that is why I have to constructively criticize your company

This is happening too many times, that is why I have to constructively criticize your company. Go into the aisle where you have been directed to go and find the item you are looking for, only to get there, find the item, but no price on the shelf or item. Take the item all the way to the information counter, they must take it to a till point to scan for a price. Come on guys, I know that you can do better than that. Please have prices for the items in place, otherwise, no other gripe with you guys

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Replies (1)
Builders Warehouse
Builders Warehouse's reply23 Nov 2025, 08:16
Official
Hi Jerome,

Thank you for contacting us.

Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. 

We'll liaise with our in-store teams and put measures in place to improve on price visibility and processes.

Regards,
BB