JJ
Johann J
1 reviews | Active since May 2011
07 Oct 2019, 22:13
This is Bad!
Builders Warehouse in Somerset West are *******!!!!!
Earlier today I purchased some items from BWH, of which two were similar. These items' were shown as R55-00 each on the shelf. Whilst I was standing at the checkout point I noticed the items were scanned at R65-00 each. Upon questioning this, a Supervisor was called who changed it to R55-00. When I was about to pay I asked to see the on screen transaction, only to find that one item was was changed to R55-00 and the other remained at R65-00.
I questioned the Supervisor about this and see didn't even bother to respond.
BE AWARE!!
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Replies (1)
Builders Warehouse's replyOfficial
08 Oct 2019, 12:27Hi Johann
Thank you for bringing this to our attention.
I'm sorry that you were charged incorrectly and for the service received. I have escalated this matter and will revert once feedback becomes available. If there is anything else that I can help you with, please just let me know.
Kind Regards
Kurt
Thank you for bringing this to our attention.
I'm sorry that you were charged incorrectly and for the service received. I have escalated this matter and will revert once feedback becomes available. If there is anything else that I can help you with, please just let me know.
Kind Regards
Kurt
Builders Warehouse's reply08 Oct 2019, 12:27
Official
Hi Johann
Thank you for bringing this to our attention.
I'm sorry that you were charged incorrectly and for the service received. I have escalated this matter and will revert once feedback becomes available. If there is anything else that I can help you with, please just let me know.
Kind Regards
Kurt
Thank you for bringing this to our attention.
I'm sorry that you were charged incorrectly and for the service received. I have escalated this matter and will revert once feedback becomes available. If there is anything else that I can help you with, please just let me know.
Kind Regards
Kurt