*******? or just don't give a d@mn!

Builders Warehouse...I'm so utterly disappointed!! I ordered an item online on the 28 July. By 9 August, no feedback, but my order was cancelled. I called in, and a new order was issued. Another week, no feedback. I called in again and requested to cancel my order. To date, no communication has been made regarding my refund?!?!?! it's been a month!! Poor, poor customer service!!!