JS
Jyoti S

1 reviews | Active since Jul 2018

08 Jan 2020, 17:02

******* and ********** at the Robindale branch

Too bad there is no 0 star rating as that is precisely what this company deserves! Do NOT purchase anything from them - especially online. I purchased an inverter on 9 December (eight were supposedly in stock and ready to deliver). I had to pay a delivery fee and no 15% discount was effected as promised on their website. A day later someone from the Robindale store called to say that they had no stock anywhere in the country and asked whether I wanted a refund. They have to date not refunded me and this is despite numerous calls and emails to both the store and head office. The cherry on top was a phone call from them this afternoon from THE WRONG BRANCH asking me about two gas bottles. I want my money back, *******, or I will be pressing charges as you are ******* and **********. DISGUSTING!

0
Replies (1)
Builders Warehouse
Builders Warehouse's reply08 Jan 2020, 18:05
Official
Hi Jyoti,

Thanks for taking my call earlier.

This is unacceptable, I am awfully sorry for the experience you had with your order, none of our customers should be receiving this sort of service.

Please note that I will have this matter escalated with the team in-store and will do my best to resolve these concerns as promptly as possible.

Furthermore, I will also ensure that we improve our service going forward and that this never happens again. 

Thanks for making me aware of your concerns, I will remain in contact with you.

Regards,
Josh