1 reviews | Active since Jan 2017

30 Jan 2017, 15:11

They're doing alright without my custom

<p>I tried to get hold of someone in the UCAN built in cupboard section this morning for a price. The swb operator tried to put me through twice but the call went unanswered. She then put me through to an unrelated department who could not assist. They offered to put me through to the correct department but I told them that no one was answering there. He then offered to take a message. I gave my cell no. and my landline number. After a few hours, I am still waiting. I have just tried to call now (twice), but the phone rings for a long time and then cuts out. It seems as though your are doing just fine without by custom.</p>

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Replies (2)
Builders Warehouse
Builders Warehouse's reply30 Jan 2017, 17:42
Official

Hi Lisa Jane,

Thank you for your feedback.

I'm sorry to hear about your experience.

This isn't the type of customer service we want you to receive.

I've escalated this to store management for it to be looked into and for preventative measures to be put in place.

Thanks again for taking the time to contact us and I apologise for the inconvenience caused.

Kind Regards,

Tristan Kelly
Builders Customer Service Agent

's update31 Jan 2017, 14:17
Reviewer Update

It is notw14h16 on 31 January and I still have not had the courtesy of a response.