1 reviews | Active since Sept 2017
They forced me to refund me back my money because they couldn't help me
I got to the 15 minutes before they close, l needed paint they was no one to assist, then thought let me move to garage door side for assistance. Thabo tried assist me but he was clueless with the product so he keep on asking for help until he got it right... THEN after paying for the garage l was given an option to get a refund because security lady said she can't re open she has closed but how does she close when clients are still inside? They told me l can bring my business tomorrow if l wish
Good Morning Mbonisi,
Thank you for your Feedback.
I’m sorry to hear about your recent experience that you received when you visited our Builders store, this is definitely not the type of service that we would want for you as our customer.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you our valued customer, have an exceptional shopping experience in store.
This matter will be escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided as I’ve received any.
Regards,
Natalie Adams
Customer Contact Centre Agent
Good Morning Mbonisi,
Thank you for your Feedback.
I’m sorry to hear about your recent experience that you received when you visited our Builders store, this is definitely not the type of service that we would want for you as our customer.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you our valued customer, have an exceptional shopping experience in store.
This matter will be escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided as I’ve received any.
Regards,
Natalie Adams
Customer Contact Centre Agent