AZ
Annelene Z

1 reviews | Active since May 2011

27 Jul 2015, 10:40

THEY DO NOT WANT BUISINESS

I WENT TO BUILDERS CENTURION FRIDAY 17 JULY TO BUY R20K OF TOOLS FOR MY COMPANY. WANTED TO PAY BY CHEQUE BUT THE REFUSED THE CHEQUE. THE REASON: IT IS BUILDERS DECISION NOT TO TAKE THE CHEQUE. SO I E-MAILED THEIR CALL CENTRE. THEY MAILED ME A QUOTE AND THE ASSURANCE THAT BUILDERS WAREHOUSE CENTURION WILL TAKE MY CHEQUE. SO FRIDAY 24 JULY I WENT BACK WITH THE SAME CHEQUE. ONCE AGAIN THE REFUSED TO TAKE MY CHEQUE BECAUSE NOW IT WAS 7 DAYS OLD. THEY TOLD ME POINT BLANK I HAVE TO GO BACK TO THE OFFICE AND GET N NEW CHEQUE DATED 24 JULY THEN THEY WILL TAKE IT. THIS IS THE WORST I HAVE EVER BEEN TREATED AS A CUSTOMER. I TOLD THEM I WILL NEVER DO BUSINESS WITH THEM AGAIN AND LEFT. I BOUGHT THE SAME TOOLS FROM MAKRO AND PAID LESS. WE EVEN WANTED TO OPEN AND ACCOUNT WITH BUILDERS BUT AFTER THIS TREATMENT WE ARE GOING TO CHAMBERLINS AND CASHBUILD. TO MAKE MATTERS EVEN WORSE, THEY DID NOT RETURN MY ID BOOK. SO NOW (ONCE AGAIN) I HAVE WAIST TIME AND PETROL TO GO BACK AND COLLECT MY ID. I WAS SO UPSET BY THE WAY I GOT TREATED THEY I ONLY REALISED THIS AFTER GETTING HOME FRIDAY.

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Replies (1)
Builders Warehouse
Builders Warehouse's reply27 Jul 2015, 10:59
Official
Hello Annelenevz,

It is with concern that I read about your experience at our Centurion Store and wish to apologise for any inconvenience caused. I have sent this to the Branch Manager to have corrective measures set in place.

I further wish to thank you for taking the time to bring this matter to our attention.

Kind Regards
Nastassia Felix
Customer Care Agent