They are clueless when faced with challenges, cant think out of the box.

Today 4th May 2024 went to Builders’ Warehouse in Kempton Park, Kelvin Street. Got assistance by a friendly guy his name is Job. The aim was to buy a tap and some rubber washers. Went to till produce my voucher number that I had used before same store previously, had about R5000 left in it. Till guy punched in the number and told me its INVALID!!! Told me to go to information desk and look for Lesego. She printed the voucher number to check the balance all seemed ok, then went to an available cashier and our purchase still didn’t go thru because voucher is INVALID. Lesego then made a copy of my voucher and told me she will log a call wit IT Department probably my voucher was blocked to avoid ***** buying online!!! This is madness!! She further on told me the turnaround time could take days and that as soon as she gets an answer, she will call me and that I should go back to BW around Tuesday or Wednesday as if I don’t have a job to go to, and that I sit around at home and watch grass grow. The service was bad because if you guys are aware that such problems exist in your store with your voucher systems why isn’t there a contingency plan to avoid inconveniencing customers???? I demand to be compensated for the time wasted and the money I paid Bolt to go to Builders warehouse. I went there to buy a tap and came back with a “sorry mam”, my plumber guy was back home waiting for me to do the job, instead I went back home with no tap, travelling money wasted, my time wasted and a very upset plumber who also wasted his money coming to my place. It's your voucher, it's your systems, not my fault. I lost time out of my Saturday that I will never get back! Somebody needs to fix this!