Theft of customers property
<p>My husband went into the strubensvalley branch on Saturday to purchase gutters for our home. Stick was to be delivered. We waited to whole day for the delivery. When the delivery truck arrived there were items missing. After numerous phone calls to the management they informed me they do not have stock of the items. This is blatant theft. How many people have you done this to</p>
Good Morning Linda,
Thank you for your feedback.
I'm sorry to hear about your experience, this isn't the type of customer service we want you to receive.
I've escalated this to store management for it to be looked into and for preventative measures to be put in place.
Thanks again for taking the time to contact us and I apologise for the inconvenience caused.
Regards,
Labeeqah Mallie
Customer Service Agent
Good Morning Linda,
Thank you for your feedback.
I'm sorry to hear about your experience, this isn't the type of customer service we want you to receive.
I've escalated this to store management for it to be looked into and for preventative measures to be put in place.
Thanks again for taking the time to contact us and I apologise for the inconvenience caused.
Regards,
Labeeqah Mallie
Customer Service Agent