1 reviews | Active since Aug 2014
The Worst service ever
I am actually disgusted by the service we received from Builders in Volsoorus Brickfeild road.<br> <br> We firstly received the wrong sand from what we requested in the quotation and the wrong brick size, the builder luckily agreed to use the sand event though its not what we requested from the head office.<br> <br> They agreed that they would come and fetch the bricks today and deliver the right bricks, when the delivery guys came to fetch the wrong bricks and delivered the size we requested, they were carelessly throwing the bricks to the point of some of the bricks breaking. <br> <br> Its bad enough that we paid for delivery for the wrong batch of bricks and we had to pay again for the right delivery whereas its not our fault that they messed the order up.<br> <br> The delivery guys were rude AF and they complained none stop as if all of this was our fault.<br> <br> I found this to be seriously disgusting, we paid for the building material, the bricks that those idiots broke are actually my money. I do not understand why we have to deal with people who have zero customer service skills. How can you deliver wrong sand wrong bricks,make me pay or the wrong delivery and then deliberately break my bricks! I am mad as hell
Thank you for your email regarding the service you've received from our store.
I'm sorry you received the wrong sand and brick when they were delivered and for the overall experience.
The service you've received is not the type we want for you or any of our customers and I'll make sure this doesn't happen again.
I've spoken to Oma, the HOD for Despatch. She's advised we'll be in contact with you and your sister to resolve this soon.
I appreciate you bringing this to my attention and once again, I apologize for any inconvenience caused by this unfortunate experience.
If there is anything else you need, please let me know.
Kind Regards,
Zainap
Thank you for your email regarding the service you've received from our store.
I'm sorry you received the wrong sand and brick when they were delivered and for the overall experience.
The service you've received is not the type we want for you or any of our customers and I'll make sure this doesn't happen again.
I've spoken to Oma, the HOD for Despatch. She's advised we'll be in contact with you and your sister to resolve this soon.
I appreciate you bringing this to my attention and once again, I apologize for any inconvenience caused by this unfortunate experience.
If there is anything else you need, please let me know.
Kind Regards,
Zainap
